I can’t get into my account
If you can’t remember if you finished creating your account email [email protected] to have one of our team members send you an account activation.
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Account
I forgot my password 🤔
Did you already try your pet’s name? Use the reset my password link here.
The Account page is blank 🧐
Log out and log back in (classic fix!), if you encounter any blank pages after signing back in and reloading the page, please let us know:[email protected]
How do I update my Billing/Shipping address? 🤷♀️ 🤷
Login, click the person icon in the top right corner of the screen and then go to the “Information” tab. Add as many addresses as you want, but be sure your “default” is the one you want your orders to go to.