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Culprit Underwear

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Did you already try your pet’s name? Use the reset my password link here.

I forgot my password 🤔

Account

How long does it take to ship? 🚚

Shipping

What is the refund policy?

I bought a bunch of underwear when I was drunk 🍻

My order was wrong 🆘

Washing Instructions 🧼

Orders & Returns

How Does The Monthly Subscription Work?

What if I want to switch from LadyBoxers to Booty Shorts or Boxer Briefs or bras, or change size?

What perks come with the membership?

How does the billing work? Can I pause my subscription?

How do I see what pair is coming in my Monthly Subscription?

Membership

I can’t get into my account

The Account page is blank 🧐

How do I update my Billing/Shipping address? 🤷‍♀️ 🤷

Wash Instructions

What if something doesn’t fit? 🍑

What if my underwear is damaged? 🤨

How often do you release new wild patterns? 🤪

How long does it take to restock products? 🕵️‍♀️

What are Steals products?

What size should I get? 📏

Product

How do I access my rewards?

How do I apply Rewards, Promo/Discount codes?

Rewards

My payment didn’t go through 💳

How often is my subscription billed? 💸

Payment

I forgot my password 🤔Updated a year ago