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Culprit Underwear

<p>Login, click the person icon in the top right corner of the screen and then go to the &#x201C;Information&#x201D; tab. Add as many addresses as you want, but be sure your &#x201C;default&#x201D; is the one you want your orders to go to.</p>

Login, click the person icon in the top right corner of the screen and then go to the “Information” tab. Add as many addresses as you want, but be sure your “default” is the one you want your orders to go to.

How do I update my Billing/Shipping address? 🤷‍♀️ 🤷

Account

How long does it take to ship? 🚚

Shipping

What is the refund policy?

I bought a bunch of underwear when I was drunk 🍻

My order was wrong 🆘

Washing Instructions 🧼

Orders & Returns

How Does The Monthly Subscription Work?

What if I want to switch from LadyBoxers to Booty Shorts or Boxer Briefs or bras, or change size?

What perks come with the membership?

How does the billing work? Can I pause my subscription?

How do I see what pair is coming in my Monthly Subscription?

Membership

I can’t get into my account

I forgot my password 🤔

The Account page is blank 🧐

Wash Instructions

What if something doesn’t fit? 🍑

What if my underwear is damaged? 🤨

How often do you release new wild patterns? 🤪

How long does it take to restock products? 🕵️‍♀️

What are Steals products?

What size should I get? 📏

Product

How do I access my rewards?

How do I apply Rewards, Promo/Discount codes?

Rewards

My payment didn’t go through 💳

How often is my subscription billed? 💸

Payment

How do I update my Billing/Shipping address? 🤷‍♀️ 🤷Updated a year ago