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Culprit Underwear

<p>You will be billed on the first day of every quarter (January 1st, April 1st, July 1st, October 1st) and your order is shipped that first week of the month. You can skip or cancel your subscription any time from your account page and &quot;subscriptions&quot; tab. Billing for the subscription will continue unless you reach out to info@culpritunderwear.com OR you cancel at any time on your own accord through your account page when logged into the website.</p>

You will be billed on the first day of every quarter (January 1st, April 1st, July 1st, October 1st) and your order is shipped that first week of the month. You can skip or cancel your subscription any time from your account page and "subscriptions"

How does the billing work? Can I pause my subscription?

Membership

How long does it take to ship? 🚚

Shipping

What is the refund policy?

I bought a bunch of underwear when I was drunk 🍻

My order was wrong 🆘

Washing Instructions 🧼

Orders & Returns

Why the new subscription?

What if I want to switch from LadyBoxers to Booty Shorts or Boxer Briefs or bras, or change size?

What if I don’t like one of the three prints that’s coming in my quarterly subscription?

What if I only want to return one pair?

What perks come with the membership?

Can I buy these prints separately? Or are these only available in the subscription?

I wanted to get the Quarterly Score subscription but it says “join the waitlist”, what does that mean?

I ordered a Small for the subscription, but after trying on a pair, I realized a Medium is better. How do returns work for the Culprit Quarterly Score?

I received my Culprit Quarterly Score and one of the pairs in my order was the wrong size! Two were XL and one was XXL. What do I do?

How do we see what is coming each Quarter? Only in email? Or somewhere on the website?

I can’t get into my account

I forgot my password 🤔

The Account page is blank 🧐

How do I update my Billing/Shipping address? 🤷‍♀️ 🤷

Account

Wash Instructions

What if something doesn’t fit? 🍑

What if my underwear is damaged? 🤨

How often do you release new wild patterns? 🤪

How long does it take to restock products? 🕵️‍♀️

What are Steals products?

What size should I get? 📏

Product

How do I access my rewards?

Rewards

My payment didn’t go through 💳

How often is my subscription billed? 💸

Payment

How does the billing work? Can I pause my subscription?Updated 20 days ago