Did you enter the numbers correctly? Is your credit card still active? Expiration date and CCV on the back all correct? Matching Zip codes? Contact customer support (Info@culpritunderwear.com) or a friend for help.

Did you enter the numbers correctly? Is your credit card still active? Expiration date and CCV on the back all correct? Matching Zip codes? Contact customer support (<a href="mailto:Info@culpritunderwear.com" id="isPasted" style=" text-decoration: none;">Info@culpritunderwear.com</a>) or a friend for help.

My payment didn’t go through 💳

Monthly subscriptions (on individual products) are billed once a month on the same date as when you originally made your purchase. IMPORTANT: Discount and rewards codes cannot be applied to a subscription product as the price for these products is al

Monthly subscriptions (on individual products) are billed once a month on the same date as when you originally made your purchase.&#xA0;IMPORTANT: Discount and rewards codes cannot be applied to a subscription product as the price for these products is already discounted and does not change for the duration of the subscription. Unless otherwise noted in a promotional offer, we do not allow discount stacking on any of our subscription plans.&#xA0;

How often is my subscription billed? 💸

Chat with us here during our work hours and we'll get back to you as soon as possible 💪

Let us know what's going on and we'll get back to you as soon as possible 💪

Culprit Underwear

Payment

How long does it take to ship? 🚚

Shipping

What is the refund policy?

I bought a bunch of underwear when I was drunk 🍻

My order was wrong 🆘

Washing Instructions 🧼

Orders & Returns

How Does The Monthly Subscription Work?

What if I want to switch from LadyBoxers to Booty Shorts or Boxer Briefs or bras, or change size?

What perks come with the membership?

How does the billing work? Can I pause my subscription?

How do I see what pair is coming in my Monthly Subscription?

Membership

I can’t get into my account

I forgot my password 🤔

The Account page is blank 🧐

How do I update my Billing/Shipping address? 🤷‍♀️ 🤷

Account

Wash Instructions

What if something doesn’t fit? 🍑

What if my underwear is damaged? 🤨

How often do you release new wild patterns? 🤪

How long does it take to restock products? 🕵️‍♀️

What are Steals products?

What size should I get? 📏

Product

How do I access my rewards?

How do I apply Rewards, Promo/Discount codes?

Rewards