What is the refund policy?Updated 19 days ago

We offer a 111-day money back guarantee, yes we're serious. On your FIRST PAIR of underwear, if this is your first time ordering with us. Our Steals products and products sold during major sales periods are typically labeled FINAL SALE and are ONLY eligible for return under special circumstances, or if it’s your first time placing an order.

We ALWAYS recommend you try on underwear products OVER something first, and do not wash or continue to wear them if they don’t fit. We cannot accept any worn or washed underwear returns under any circumstances.

If you have a specific issue with a product or subscription pair, we are always willing to help you make an exchange either through our returns portal, or for a store credit/refund depending on the issue.  Just reach out to [email protected] with any questions about this.

If anything is wrong with the product when you receive it or within the first 100 days, we’ll happily replace it for you. We do require that you send photographic evidence of the damage to receive replacements.

*handling fees apply after your first pair ordered.