Chat with us here during our work hours and we'll get back to you as soon as possible 💪

Let us know what's going on and we'll get back to you as soon as possible 💪

Culprit Underwear

<p>Orders are processed and shipped Mon-Fri, 9am-5pm PT (excluding holidays).&#xA0;<strong id="isPasted">All orders require 1-2 business days to process.</strong> Once shipped, Standard shipping orders will arrive in 7-9 business days. Expedited orders will arrive within 4-5 business days. Fast AF orders will arrive within 2-4 business days. Business days are Monday-Friday (excluding holidays).&#xA0;</p>

Orders are processed and shipped Mon-Fri, 9am-5pm PT (excluding holidays). All orders require 1-2 business days to process. Once shipped, Standard shipping orders will arrive in 7-9 business days. Expedited orders will arrive within 4-5 business days

How long does it take to ship? 🚚

Shipping

What is the refund policy?

I bought a bunch of underwear when I was drunk 🍻

My order was wrong 🆘

Washing Instructions 🧼

Orders & Returns

Why the new subscription?

What if I want to switch from LadyBoxers to Booty Shorts or Boxer Briefs or bras, or change size?

What if I don’t like one of the three prints that’s coming in my quarterly subscription?

What if I only want to return one pair?

What perks come with the membership?

How does the billing work? Can I pause my subscription?

Can I buy these prints separately? Or are these only available in the subscription?

I wanted to get the Quarterly Score subscription but it says “join the waitlist”, what does that mean?

I ordered a Small for the subscription, but after trying on a pair, I realized a Medium is better. How do returns work for the Culprit Quarterly Score?

I received my Culprit Quarterly Score and one of the pairs in my order was the wrong size! Two were XL and one was XXL. What do I do?

How do we see what is coming each Quarter? Only in email? Or somewhere on the website?

Membership

I can’t get into my account

I forgot my password 🤔

The Account page is blank 🧐

How do I update my Billing/Shipping address? 🤷‍♀️ 🤷

Account

Wash Instructions

What if something doesn’t fit? 🍑

What if my underwear is damaged? 🤨

How often do you release new wild patterns? 🤪

How long does it take to restock products? 🕵️‍♀️

What are Steals products?

What size should I get? 📏

Product

How do I access my rewards?

Rewards

My payment didn’t go through 💳

How often is my subscription billed? 💸

Payment

How long does it take to ship? 🚚Updated 22 days ago